ECommerce
- Ecommerce
Fix Ecommerce
With Shelf AI
If you are like most retailers, online orders are your biggest source of growth. Unfortunately, ecommerce is also probably your biggest source of returned orders and shopper frustration, thanks to out-of-stock items and substitutions. But it doesn’t have to be! End the frustration and fix your most important channel with the help of Shelf AI and Focal’s Ecommerce Module.
Maximize Availability, Minimize Stockouts
In retail, availability is everything. Focal Systems’ AI-powered solutions ensure that products are always on the shelf when customers need them. Our real-time shelf monitoring and automated replenishment systems prevent out-of-stock situations, ensuring that stock gaps are identified and resolved instantly. With Focal, you can guarantee optimal product availability, reducing lost sales and enhancing the customer experience.
Availability That Drives Loyalty
The #1 reason shoppers leave without buying is out-of-stock items, with 30% going to competitors. By automating shelf monitoring, retailers can reduce stockouts, improve efficiency, and maximize revenue—ensuring customers always find what they need.
Power Online Sales With Real World Data
Your online-only competitors have taught your customers to expect flawless execution, starting with accurate availability. But you are still operating with less than 80% inventory accuracy, making it impossible to meet customer expectations. With Focal Systems, boost your on-shelf availability AND inventory accuracy to more than 95%; and link your ecommerce system directly to each store shelf, every hour of every day.
Don’t Sell An Out!
Every day, stores disappoint customers by selling items online that aren’t actually on shelves. To make matters worse, they send workers on a hunt for products they can’t find. With Focal’s real-world data powering your ecommerce system (or third-party systems), you can avoid selling products not on hand – or so you can send the order to a store where a shopper’s full basket is in stock and on-shelf.
Stock To Order!
Focal’s Action Tool prioritizes and assigns restocking tasks in real time throughout the day based on client priorities. Ecommerce orders can jump to the top of the replenishment task list if an order has been placed and the item is in inventory but not yet on the shelf.
Never Miss A Pick
Focal’s Action Tool ensures available products make it into customer orders. Your own or third-party order pickers can follow Action Tool’s store maps directly to every location where a product is on the shelf in each store, eliminating any confusion over product availability. And if an order picker says an item wasn’t on the shelf when it was (which happens more often than you realize), Focal will identify the retraining opportunity.
Increase Sales By Increasing Availability
Of course, the best way to reduce substitutions and returns is to boost product availability, which is Focal’s core mission. With Shelf AI, Focal scans every shelf in your store every hour of every day in order to identify out-of-stock items and optimize replenishment. We boost product availability and sales by between 1 and 5 points to over 95%.
